Refund & Cancellation Policy
MUBA The Agency LLC ("MUBA", "we", "us") operates as a talent marketplace connecting clients with independent creative professionals. This Refund and Cancellation Policy applies to all bookings made through the MUBA platform at mubatheagency.com and the MUBA mobile application.
1. Cancellation by the Client
|
Cancellation Window |
Refund to Client |
Artist Compensation |
|
48+ hours before booking |
100% refund (excl. platform fee) |
No compensation |
|
24 to 48 hours before booking |
50% refund (excl. platform fee) |
50% of booking amount |
|
Less than 24 hours before booking |
No refund |
100% of booking amount |
2. Platform Service Fee
The 5% platform service fee charged by MUBA is non-refundable in all circumstances, including cancellations, disputes, and no-shows. This fee covers the cost of platform operations, payment processing infrastructure, and marketplace services.
3. Cancellation by the Artist
If a confirmed booking is cancelled by the artist, the client will receive a full refund of the booking amount including the platform service fee. MUBA reserves the right to apply penalties or account restrictions to artists who cancel confirmed bookings repeatedly.
4. Dispute Resolution
- All disputes must be submitted to support@mubatheagency.com within 7 days of the booking date.
- MUBA will review and respond to all disputes within 5 business days.
- Approved refunds are processed within 5-10 business days to the original payment method.
- MUBA's decision on disputes is final. For unresolved disputes, clients may contact their card issuer.
5. No-Show Policy
If a client fails to appear for a confirmed booking without prior cancellation, the booking is treated as a cancellation made less than 24 hours in advance. No refund will be issued.
6. Contact
For refund requests or questions about this policy, contact us at:
Email: support@mubatheagency.com
Website: mubatheagency.com