Privacy Policy

MUBA The Agency LLC ("MUBA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the MUBA platform, website (mubatheagency.com), and mobile application.


1. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and profile photo
  • Professional information (skills, portfolio, categories, bio)
  • Government-issued ID and identity verification documents (collected by Stripe for payment compliance)
  • Bank account or debit card information (collected and stored securely by Stripe — never by MUBA)
  • Communications you send us through the platform or by email


Information collected automatically:

  • Device information (device type, operating system, browser)
  • IP address and approximate location
  • Usage data (pages visited, features used, time spent on the platform)
  • Cookies and similar tracking technologies


Information from third parties:

  • Payment and identity verification data from Stripe, our payment processor
  • Social media profile information if you choose to connect social accounts


2. How We Use Your Information

  • Platform operations: To create and manage your account, process bookings, and facilitate payments.
  • Payments: To process transactions and payouts through Stripe. Your financial data is handled exclusively by Stripe under their privacy policy.
  • Communications: To send booking confirmations, payment receipts, platform updates, and support responses.
  • Safety and compliance: To verify identity, prevent fraud, and comply with legal obligations.
  • Improvement: To analyze platform usage and improve our features and user experience.
  • Marketing: To send promotional communications (you may opt out at any time).


3. How We Share Your Information

MUBA does not sell your personal information. We share your data only in the following circumstances:

  • Stripe: We share necessary information with Stripe, Inc. to process payments, verify identity, and manage payouts. Stripe's privacy policy is available at stripe.com/privacy.
  • Between Clients and Artists: When a booking is confirmed, relevant contact and booking information is shared between the Client and Artist to fulfill the service.
  • Legal requirements: We may disclose your information if required by law, court order, or government authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With your consent: We may share your information for other purposes with your explicit consent.


4. Payment Data and Stripe

All payment processing on MUBA is handled by Stripe, Inc. MUBA does not store credit card numbers, bank account details, or other sensitive financial information on our servers. When you provide payment information, it is transmitted directly and securely to Stripe. By using MUBA, you also agree to Stripe's Privacy Policy and Terms of Service, available at stripe.com.


5. Cookies

MUBA uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform usage. You can control cookies through your browser settings. Disabling cookies may affect platform functionality.


6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.


7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data (subject to legal retention requirements).
  • Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in any email we send.
  • California residents (CCPA): You have the right to know what personal data we collect, to request deletion, and to opt out of the sale of personal data. MUBA does not sell personal data.


To exercise any of these rights, contact us at privacy@mubatheagency.com.


8. Security

MUBA uses industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. While we take reasonable steps to protect your data, no system is completely secure and we cannot guarantee absolute security.


9. Children's Privacy

MUBA is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.


10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the platform. Your continued use of MUBA after changes are posted constitutes your acceptance of the updated policy.


11. Contact

For privacy-related questions or to exercise your rights, contact us at:

MUBA The Agency LLC

Email: privacy@mubatheagency.com

Website: mubatheagency.com